SOFTWARE MAINTENANCE & SUPPORT

Keep Your Software Reliable, Secure & Ready for Change

Launching an application is only one stage of its lifecycle. Technology continues to change through operating system updates, browser changes, API and SDK updates, dependencies, database growth and cloud infrastructure changes.

Karyarthi provides software maintenance and technical support for websites, web applications, mobile apps, CRM, ERP, custom software, databases, APIs and cloud environments.

SOFTWARE LIFECYCLE

Why Software Needs Ongoing Maintenance

Regular maintenance helps identify technical issues before they affect users or business operations.

Operating System Updates

Applications may require updates as operating systems and supported environments change.

Browser Changes

Websites and web applications need to remain compatible with changing browsers and devices.

API & SDK Updates

Third-party APIs, SDKs and software dependencies can change over time.

Database Growth

Growing data volumes can introduce performance and maintenance requirements.

Cloud Changes

Cloud infrastructure and deployment environments can evolve as business requirements change.

Security Requirements

Security requirements and software components need ongoing technical attention.

MAINTENANCE SERVICES

Different Types of Software Maintenance

Corrective Maintenance

Focuses on defects already affecting the application, including crashes, failed forms, incorrect calculations, API errors and database errors.

Adaptive Maintenance

Keeps applications compatible when frameworks, operating systems, databases or third-party APIs change.

Preventive Maintenance

Addresses identified technical areas such as outdated dependencies, technical debt, configuration and database performance.

APPLICATION SUPPORT

Support Across Your Technology Environment

Website Maintenance

Bug fixing, browser compatibility, forms, integrations, dependency updates and performance improvements.

Web Application Maintenance

Frontend corrections, backend fixes, API troubleshooting, database issues and application enhancements.

Mobile Application Maintenance

Application bugs, crashes, OS compatibility, SDK updates, API communication and backend issues.

CRM & ERP Maintenance

Support data structures, workflows, permissions, APIs, integrations, reporting and connected applications.

PERFORMANCE OPTIMISATION

Find the Actual Performance Problem

Performance can change as traffic, users, transactions and data increase. Karyarthi investigates the source of performance problems before recommending an optimisation.

Application code

Database queries and indexing

API response times

Server and infrastructure resources

Frontend assets

Network requests

Database Maintenance

Query optimisation, indexing reviews, performance investigation, schema changes, backup checks and data troubleshooting.

API & Integration Support

Investigate API endpoints, authentication, request and response data, formats and application logic.

Cloud & Infrastructure Support

Application environments, cloud configuration, database hosting, storage, server resources, networking and deployment configuration.

SECURITY & RECOVERY

Security, Backup & Recovery Support

Software security requires ongoing technical attention. Applications depend on frameworks, libraries, operating systems, SDKs and other components that receive updates over time.

Dependency reviews

Appropriate software updates

Access-control reviews

Authentication checks

Authorisation checks

Application-level security fixes

Feature Enhancements

Support controlled improvements such as new CRM workflows, mobile features, application modules and ERP reports.

Legacy Application Support

Support older systems through targeted fixes, database maintenance, integration updates, performance improvements and gradual modernisation.

TECHNICAL MAINTENANCE APPROACH

From Technical Review to Deployment

Technical Review

Understand the application's architecture, stack, infrastructure, database and current issues.

Root Cause Analysis

Investigate relevant code, configuration, logs, APIs, databases or infrastructure.

Fix or Enhancement

Implement the required correction, update, optimisation or approved feature.

Testing

Check affected functionality and related areas before deployment.

Deployment

Move approved changes into the production environment using the appropriate process.

Post-Deployment Support

Monitor the system where required and verify that the implemented solution works as expected.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Yes. Karyarthi can support existing applications by working with the current architecture, technology stack, integrations and infrastructure.

Yes. Corrective maintenance focuses on identifying the technical cause of existing application problems and implementing and testing the required fix.

Yes. Support can include database performance, queries, indexing, schema changes, API endpoints, authentication and integration troubleshooting.

Yes. Legacy systems can be supported through targeted fixes, database maintenance, integration updates, performance improvements, security-related updates and gradual modernisation.

Yes. Support can cover application issues, technology updates, integrations, performance, databases, cloud environments, security requirements and controlled improvements.

SOFTWARE MAINTENANCE & SUPPORT

Keep Your Software Ready for Change

Karyarthi provides maintenance and support for applications, integrations, databases, cloud environments, security requirements and controlled improvements.

Discuss Your Support Requirements